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Around one in five households with prepayment gas and electricity meters have not redeemed their energy rebate vouchers. @PayPoint UK sent out hundreds of thousands of vouchers in November under the Energy Bills Support Scheme.

But the prepayment vouchers are only valid for 90 days – meaning those issued in November have now expired.

Almost one in five households in Scotland use prepayment meters for their gas or electricity.

Most households will have £400 automatically taken off their electricity bills in six instalments, or will have the money added to their accounts. However, those on traditional prepayment meters need the vouchers to get the discount.

PayPoint said that 79 per cent of customers have so far redeemed their December vouchers, which have a deadline of March 8.

If you rely on a prepayment meter, to avoid missing out on this support, please:

  • Check unopened mail, in case the vouchers have been missed.

  • Check with energy suppliers, using contact details found on bills, statements, and official websites.

  • Constituents should contact my office if they experience any difficulties getting through to suppliers or resolving issues. My office number is 01294 603 774 and lines are staffed Monday to Friday from 9am-5pm.

With energy prices still incredibly high, and the cold winter weather continuing, it’s vital that households get all the support for which they are eligible.

Everyone who has a prepayment meter needs to check whether if they have been sent a voucher and use it before it expires.

I am very concerned to hear that so many people have not redeemed their November vouchers and we don’t want to see a similar situation when December’s vouchers expire next month.

If haven’t received your vouchers, you should immediately get in touch with my office for assistance on using the contact details above.


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