Patricia Gibson MP, SNP Consumer Affairs Spokesperson has welcomed a new body to represent the interests of consumers becoming one step closer following the publication of legislation.
The Consumer Protection Bill is the first step in establishing a new organisation called Consumer Scotland which will work to generate improved service, greater value for money and better buying choices for shoppers.
Business Minister Jamie Hepburn MSP said:
“This is an important milestone in our work to make sure that a fairer Scotland means fairer outcomes for consumers.
“By putting a duty on public bodies to prioritise consumer interests and provide adequate funding, the Scottish National Party (SNP) The Scottish Government will ensure Consumer Scotland plays a crucial role in delivering better value for money.”
Mrs Gibson added:
“Consumer Scotland will focus on investigating consumer harm and developing solutions to tackle it.
“This is needed more than ever. With rising costs and reduced access to services like banks, consumers need a strong voice to speak for them, bringing public, third sector and private organisations together to find practical answers to these problems.
“Consumer Scotland will ensure Scotland is a place where voices are listened to and can make change happen.”
Which? Director of Advocacy Caroline Normand commented:
“Scottish consumers have told us about their deep concerns in many areas, from diminishing day-to-day banking services to patchy telecoms connections. Our research has exposed the impact these issues have had on trust in these essential industries.
“The move to create a dedicated consumer body backed by the SNP Government to tackle these chronic issues is a very positive one.”