MOBILE BANK SERVICE SET FOR CUTS JUST MONTHS AFTER BRANCH CLOSURES PLANS ANNOUNCED
RBS is facing further criticism for taking an axe to local banking services after it emerged that they plan to cut access to mobile banking by more than 50% across many parts of Scotland after announcing plans to close vital branches across the country.
Mobile bank services have been used to fill the gaps left by the closure of branches across Scotland, giving customers the chance to maintain some level of face-to-face banking. However, the latest plan to reduce the service even further by RBS, which is 72.9% owned by the taxpayer, is yet another betrayal. It was announced by leaflets as opposed to any formal consultation with affected communities.
Patricia Gibson MSP is calling on RBS to be upfront with customers and communities, rather than continuing to cut vital services even further when the full impact of branch closures cannot have been fully assessed yet.
Commenting, Patricia Gibson MP said:
“This is an appalling decision from RBS. Not only have they reduced the service to customers across the country even further; they’ve done so by quietly changing the timetable as opposed to being straight with people. It’s yet another betrayal of RBS customers in North Ayrshire and across Scotland.
“It’s time for RBS to be upfront with customers and communities. This action erodes trust in the bank even further after their frequent closures over recent years. They ought to remember who saved the bank from going under just a decade ago.”
“When RBS closed its branch in West Kilbride, North Ayrshire in 2015, the mobile service was supposed to provide some comfort to small business and customers affected by these closures.
“Communities across Scotland have already been hit hard by closures, and RBS must be held to account for a further downgrading of services.
“The UK Government needs to wake up to the damage that these cuts are having to our communities. This bank is still majority-owned by the public – yet it is the public that continue to lose out.
“The Tories can’t sit on their hands and let our communities be betrayed any longer. The UK Government needs use its 72.9% shareholding to step in and save these vital lifeline local banking services.”