Changes to Kilwinning Post Office


Pennyburn Post Office® Pennyburn Local Centre, Kilwinning, KA13 6TA

What’s happening?

There’s an exciting programme of investment and transformation taking place across the Post Office network, helping to make our branches more modern and convenient for you and for the operators who run them. We’re talking to the operator about changing to one of our new-style local branches and if the change goes ahead:

  • Post Office services would be offered from a low-screened, open plan style service point, integrated into the retail counter

  • The branch would be open for longer: Mon, Tue, Thu & Fri 07:00 – 17:30 & Wed 07:00 – 16:00 & Sat & Sun 07:00 – 12:30. (Current opening times are: Mon, Tue, Thu & Fri 09:00 – 13:00 & 14:00 – 17:30 & Wed 09:00 – 13:00 & Sat 09:00 – 12:30)

  • Customers will still be able to get most of the Post Office products and services you’re used to however for a small number of services you may need to visit an alternative Post Office, go on-line or, telephone our customer helpline.

  • To get the new branch ready, it may need to close for up to seven days during April/May 2016 for refurbishment

What’s next?

We want to know what’s important to you and would like you to tell us what you think, particularly on the following areas:

  • Why you use this Post Office and what you like about it

  • What you think about the proposed new-look Post Office. For example the Post Office service point would be on the retail counter, so is there anything you’d like to ask us or would like us to take into consideration about the proposed location of the Post Office till or the queuing area

  • What you think about any changes to the opening hours

  • If you have any comments about how you will access the Post Office products and services that won’t be available at the branch if the change goes ahead

  • If you have any comments about the potential closure period during the refurbishment or access to other branches in the area

It’s easy to let us have your feedback by completing our convenient online survey via the following link postofficeviews.co.uk and entering the unique code for this branch 16484399

You can also submit your feedback by using:

postofficeviews.co.uk comments@postoffice.co.uk Customer Helpline: 03457 22 33 44

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